You may visit the Core Editions Site without disclosing any personal information about yourself, and you have no obligation to provide us with such information.
However, in case of refusal, you may not be able to benefit from certain information or services that you have requested.
By providing this information, you agree that it will be processed by Core Editions and its subcontractors listed below for the purposes indicated below.
When you submit information to Core Editions to request information, a product or service, or to place an order, we may collect from you personally identifiable information, which may include your name, address, email address or other information you have voluntarily submitted.
We may also collect from you IP addresses and website usage information when you access them.
This information helps us to evaluate how our visitors use our websites and navigate them on a global basis, including, but not limited to, the number and frequency of visitors to each page of the site and the duration of the visit. their visits.
We do not intentionally collect personal information from anyone under the age of eighteen.
Responsible for treatment
The controller is Core Editions, headquartered at 236-410 Saint-Nicolas Street, Montreal, QC, H2Y2P5, Canada.
Purposes of the treatment
Core Editions may process your personal information in the following ways:
- To perform actions for which you have specifically provided the information (for example, to process, validate and verify your order, to send you a newsletter or the information you have specifically requested).
- To store and track data for statistical purposes to improve the products and services we provide (including cookies).
- To enhance existing features or to develop new products, services and features.
- To allow us to customize the site content that you and other users view, based on preferences or personal characteristics.
- To send you email notifications about our new or existing products and services, about our special offers, about posting new videos, articles, programs, or training, or to contact you for any other reason.
You can unsubscribe from our communications at any time by clicking on the unsubscribe link at the bottom of the emails you receive from us through the marketing platforms.
We provide certain information to trusted partners working on behalf of or with Core Editions and bound by confidentiality agreements, but these companies have no independent right to share such information.
In the event of a sale or acquisition of part or all of Core Editions or with another company, the information held about you will be transferred.
The duration of the conversation
Your personal information is retained by Core Editions and its subcontractors only for the time corresponding to the purpose of the collection:
Data entered on the support-client interface
Your data is kept for a maximum of two years, to have access to the follow-up of the requests and thus to be able to answer you better the next times that you will contact the customer-support.
Newsletters and various communications data
Your data is kept – until you unsubscribe and in all cases communication for up to three years after our communications have remained unanswered on your part.
Data relating to your orders
Your data is kept for no end of time for accounting purposes and to allow your access to the ordered products.
Rights of the user
Right of access and communication of data
You can access your personal data stored by Core Editions by contacting customer support.
Standard requests are processed free of charge.
However, Core Editions may claim the payment of dissuasive processing fees in case of excessive requests by their number, their repetitive or systematic nature (in accordance with GDPR regulations).
Right to rectify data
You may request the correction, updating, locking or deletion of your data by contacting the customer support.
You can also set general and specific guidelines regarding the fate of personal data after your death. The heirs of a deceased person may request to consider the death of their loved one and to make the necessary updates.
Right of opposition
You can object to the collection and storage of your personal data by contacting customer support.
In this case, you will no longer be able to access certain services for which we need this data (program control, use of customer support …).
Core Editions undertakes to respond to your request for access, rectification or opposition or any other request for additional information within a typical period of two working days and a maximum of one week.
Core Editions uses the subcontractors listed below.
The customer support technical interface is fully supported by the Zendesk service.
The sending of emails and the processing of data relating to newsletters and other requests for information is supported in part by the Mailchimp service.
The sending of emails and the processing of newsletter data and other information requests is supported in part by the GetResponse service.
Improvement of the site
We use the Convert service to improve this site and perform usability tests, in order to make it more efficient and easier to navigate.
The subcontractor does not collect any nominative data about you, but may install cookies on your browser.
Statistics of visits
We use the Google Analytics service to collect site visit statistics.
This subcontractor may install cookies on your browser, in order to obtain information on how the site is used by visitors.
Hosting the site
Our site is hosted by Liquidweb and some of your personal data is stored securely.
When you place an order, under no circumstances do we collect or store the number of your credit card.
This information is securely and confidentially processed by the online payment sites we use which are:
Third party service providers
We use other companies or independent persons who provide certain services on our behalf.
Here are some examples: order processing, product delivery, sending mail or e-mail, deleting redundant information from our customer lists, managing our customer files, analyzing our databases , providing marketing assistance, providing search results and links (including paid links and listings), processing credit card payments and providing customer service.
Voluntary Customer Surveys
We may conduct surveys of our customers. We encourage you to participate in these surveys because they provide us with important information that helps us improve the type of products and services we offer and how we provide them.
Your personal information and your answers will remain strictly confidential, even if the investigation is conducted by a third party. Participation in customer surveys is voluntary.
We restrict access to our website to persons 18 years of age and over. You must be eighteen (18) years of age or older to access this website. If you are a minor, you are not allowed to access this site.
Due to age restrictions, we do not control this website for its compliance with any applicable law regarding the protection of children’s privacy.
A cookie is a small data file that can be placed on your hard drive when you visit certain sites. Core Editions can establish and access cookies on your computer.
Core Editions allows other companies (such as Google, Facebook, Taboola, Outbrain) to set and access their cookies on your computer. In the case of Google ads, they can contain a pixel for creating a remarketing list.
Most browsers accept cookies by default, but if you want to reject them you can oppose the registration of cookies or change the acceptance settings by configuring the Internet options of your browser.
While browsing this site, if you are not already there, you may be redirected to Core Core’s main website (core-editions.com) which applies cookies the same way it is explained in this section.
Changes to your information
You have a right of access to, and rectification and deletion of information concerning you, which you can exercise by contacting:
236-410 rue Saint-Nicolas
Or by contacting us by email at: [email protected]